Terms and Conditions
Welcome to Gauriputra (www.gauriputra.com) and being a part of our efforts towards fair trade with artisans who can benefit from global consumers. We appreciate your contributions.
Thank you for choosing Gauriputra. Before placing your order, we kindly ask you to review our Terms and Conditions. These terms govern the use of our website and outline our mutual responsibilities.
By using www.gauriputra.com, you agree to abide by these Terms, forming a legal agreement between you (the customer) and Gauriputra LLC.
Order Details
Order Status:
Once logged into your personal account, you can view your current and past orders, along with their status (pre-booked, processing, ready for pickup, etc.).
Account Information
Managing Your Account:
You can update your contact details, address, or order preferences by logging into your Gauriputra account. If you face any issues, please contact our support team at info@gauriputra.com.
Our Rights
Order Acceptance and Cancellations:
Gauriputra reserves the right to accept, reject, or cancel any order at its discretion. Pre-booked orders may be subject to verification and availability. Cancellations due to damages or product misrepresentation must follow our return protocol.
Policy Revisions:
We reserve the right to update or modify any part of this website, including terms, product listings, pricing, or availability, without prior notice.
Eligibility
By using our services, you confirm that you are legally eligible to enter into binding contracts under applicable U.S. law. If you are under 18, parental consent is required.
Governing Law
All terms, conditions, and disputes are governed by the laws of the State of Washington, United States, where Gauriputra LLC is incorporated.
Term & Modifications
Policy Updates:
We may modify these Terms & Conditions at any time. Continued use of our site after such changes indicates your acceptance of the updated terms.
Issues With Orders
Damage or Discrepancy
We will be present with you during the unboxing of your Ganesha idol to ensure everything is in order. While we’ve taken great care to securely pack and ship each idol, minor corner chips or paint blemishes may occur due to the delicate and handcrafted nature of the product. To help with any small touch-ups, we include a paint kit with every idol.
Non-Receipt of Confirmation Email
Once your order is placed, you will receive a confirmation email with a receipt, which must be shown at the time of pickup. Failure to present this email may result in a delay or inability to release your idol. If you haven’t received the confirmation within a few minutes of ordering, please check your spam folder or contact us at support@gauriputra.com for assistance.
Post-Pickup Handling
Gauriputra is not liable for damages caused due to mishandling after delivery or pickup. We ensure our best piror to pick up that the idol is in good shape.
Return & Refund Policy
Due to the handcrafted and limited-edition nature of our Ganesh idols, returns, exchanges, or refunds will not be accepted except in cases of verified transit damage or packing error. Sale or festival-period purchases are final.
Product Information & Safety
Each idol is handcrafted and made with eco-friendly paper-mâché, and variations in color, shape, or finish are part of their uniqueness. Please inspect all product details before purchasing. We recommend gentle handling and safe immersion practices.
No refunds will be issued for:
- Color or texture variations
- Personal preferences post-sale
- Reactions to natural finishing materials used ( We do not use any harmful chemical paints to improve the quality, look and feel of the idol. As idols are made from recycled paper and natural fibre for added strength some idols might have perforated skin texture which is usual and we do not encourage returns based on this reasoning)
Limitation of Liability
Gauriputra’s liability, if any, shall be limited to the replacement of the product or refund of the purchase price, at our discretion.
Intellectual Property
All content on this website including the name Gauriputra, our logo, photographs, and product descriptions are the intellectual property of Gauriputra LLC. Unauthorized reproduction or misuse is strictly prohibited.
Contact Us
For any queries, assistance, or feedback, please reach out to us at: support@gauriputra.com